Introduction

Edviro Academy recognises the importance of confidentiality and the protection of personal information. This Privacy Policy applies to Edviro Academy, and this explains how we use and protect the Personal Information we hold, and how you can control the collection, correction and/or deletion of Personal Information.

Personal Data we may collect & why

Personal data is any information which identifies you personally whether directly (for example, your name) or indirectly (for example, information about your use of our products and services).

Information We Collect

We collect the following types of information:

• Personal Information: This includes your name, email address, and any other information you provide when signing up for our services or contacting us.
• Usage Information: We may collect data related to your interaction with our website, such as the pages you visit, the duration of your visit, and your IP address.
• Cookies: We use cookies and similar tracking technologies to enhance your browsing experience and collect information about your preferences and settings.
• All direct payment gateways offered by Edviro Academy adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

GDPR and Children under 13

The GDPR requires that parents or guardians must give permission for organisations to offer an online service in order to hold or process the personal data of those under the age of 16. However, there is a provision within the GDPR for member states like the UK to lower this age if they see fit. In the UK, the ‘age of consent’ for allowing the storage of their own data is 13. When the child reaches 13 they themselves need to give their own permission, as well as allowing you to keep holding the older data.

How We Use Your Information

We use your information for the following purposes:

• To provide and improve our services, including customizing content and features to better meet your needs.
• To communicate with you, respond to your inquiries, and provide customer support.
• To send you updates, newsletters, and marketing materials if you have opted in to receive them.
• To monitor and analyze usage patterns and trends to enhance our website’s functionality and user experience.

To provide you with the products and services you have requested

We use your personal data to accept you as a new or returning customer to provide you with the products and services you have requested in accordance with the Trading Terms or Terms of Trading.

To send you service communications, including in relation to changes to our Trading Terms or Terms of Trading

We use the contact details you have provided to us so that we can communicate with you about the products and services that we provide, including to let you know about major changes to those products and services or to the Trading Terms or Terms of Trading between us or to any related information.

Direct marketing

If you have provided your consent or we otherwise have the right to do so, we may use your contact details to send you direct marketing and keep you informed of promotional offers by email, SMS, post or telephone relating to our products and services.

You can unsubscribe from our direct marketing at any time by clicking the “Unsubscribe” link in any of our emails or by contacting us.

To track your usage of our website, communications, products and services

We use cookies and similar technologies to track your activity on our Site so that we can provide important features and functionality on our Site, monitor its usage, and provide you with a more personalised experience.

To provide and improve customer support

We use your personal data to be able to provide and improve the customer support we provide to you (for example, where you have questions about our products and services).

To respond to enquiries, complaints and disputes

We use the personal data we hold about you to help us respond to any enquiries or complaints you have made, or deal with any dispute which may arise in the course of us providing our products and services to you, in the most effective manner.

Changes to this Privacy Policy

This Privacy Policy may be updated from time to time, so you may want to check it each time you provide personal data to us.

Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. However, we may share your information with trusted service providers who assist us in operating our website or delivering services to you. These third parties are contractually obligated to keep your data confidential and secure.

Your Rights

Under the GDPR, you have the following rights:

• The right to access your personal data.
• The right to rectify inaccurate data or complete incomplete information.
• The right to request erasure of your data under certain circumstances.
• The right to object to the processing of your data.
• The right to request the restriction of processing in certain situations.
• The right to data portability, allowing you to receive your data in a structured, commonly used format.
• The right not to be subject to automated decision-making, including profiling.

Security Measures

We implement security measures to protect your personal information from unauthorised access, disclosure, alteration, and destruction. These measures include encryption, access controls, and regular security audits.

Data Retention

We retain your data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

Contact Us

If you have any questions, concerns, or requests regarding your personal data or this Privacy Policy, please contact us at hello@edviroacademy.co.uk

Changes to this Privacy Policy

We may update this Privacy Policy to reflect changes in our data practices or legal requirements. Any changes will be posted on this page, and the effective date will be updated accordingly. By using our website, you consent to the terms of this Privacy Policy.