Legal
Terms and Conditions
The agreement between you and Edviro Academy when you register a student. Sections 6 and 7 cover cancellations and refunds, with worked examples.
Last updated: 1 September 2026
Section 1: About us
Edviro Academy is operated by Excellor Academy Ltd, registered in England and Wales ("we", "us", and "our").
We provide live online lessons, recorded content, practice materials, and assessments for GCSE students.
You can find more information about our services on our website or by contacting our team at info@edviroacademy.co.uk.
Section 2: Who can agree to these Terms
You must be 18 or over to agree to these Terms. If the student is under 18, a parent or legal guardian must complete registration and accept these Terms on the student's behalf. That acceptance is also the parental consent we rely on to process the student's personal data, as described in our Privacy Policy, and to apply our Safeguarding Policy and Student Code of Conduct.
By registering you confirm you have read and agree to these Terms, our Privacy Policy, Safeguarding Policy and Student Code of Conduct.
By registering you also ask us to give the student access to lessons and content straight away, without waiting for the 14-day cancellation period to end, and you accept that if you cancel within those 14 days after the student has used the platform, the charge in section 6 applies.
Section 3: Your plan, payments and renewals
We offer three ways to pay. The one you choose at checkout is shown on your confirmation email.
(a) Monthly rolling plan. You pay monthly in advance from the date you register. Your plan renews automatically on the same date each month at the then-current price until you cancel (see section 7). We are not responsible for the cost of any lessons you do not attend.
(b) Annual plan, paid upfront. You pay once for access from your registration date to the published end of the academic year. This plan does not renew automatically.
(c) Instalment plan. You pay a discounted total for the full academic year in a fixed number of scheduled instalments (for example, four monthly instalments of £400, total £1,600, for a course that would cost £2,200 on the monthly rolling plan). The discount is given for completing all the instalments. If the plan stops early for any reason, the discount no longer applies and section 7 explains what happens. You will never be asked to pay any instalment that has not yet fallen due. This plan does not renew automatically.
All prices are in GBP. Payments are taken by card through our payment provider on the dates shown at checkout. If a payment fails, we will notify you and retry; if it remains unpaid five days after our reminder, we may suspend access until it is paid.
We may change prices for future periods. For monthly rolling plans we will give at least 14 days' notice by email before a new price applies at renewal. Annual and instalment plan prices are fixed for the academic year you have bought.
Section 4: Access to content and acceptable use
Our lessons, recordings, videos, notes, homework and assessments ("Content") are protected by copyright. You are granted a personal, non-transferable licence to use the Content for the student's own study while the plan is active.
You must not share login details, screen-record, download, copy or redistribute Content, use it for any commercial purpose, or attempt to bypass platform security. We monitor login and lesson activity (including IP addresses, Zoom attendance and chat logs). Accounts found sharing access or Content may be suspended or terminated without refund.
Access to recordings and resources ends when your plan ends.
Section 5: Course delivery
Live lessons run to the published timetable for each year group and subject. We may change the timetable, teacher or platform for operational reasons; where a change is material we will tell you at least 7 days in advance where we can.
If we are unable to deliver a scheduled live lesson, we will reschedule it or provide a recorded lesson covering the same content. If we permanently withdraw a subject or course you have paid for, we will refund the unused portion of what you have paid on a pro-rata basis.
We are not responsible for delays or interruptions caused by events outside our control, such as internet outages or third-party platform downtime. We will tell you as soon as we can and take reasonable steps to limit the disruption.
Section 6: Cancelling within the first 14 days
You have 14 days from the day you register to change your mind, on any plan.
The 14 days count from the registration date. They do not start from the day the student first logs in, attends a lesson or opens any content. If you want to try Edviro before deciding, please use the platform during these 14 days. Registering and leaving the account unused does not pause or extend the period.
How to cancel. Email info@edviroacademy.co.uk with the subject line "Cancellation Request", or WhatsApp +44 7454 178698. Include the parent's name, the student's name and the email address used at registration. We confirm receipt in writing within one working day, and your cancellation takes effect on the day we receive it.
What you get back.
- If the student has not attended any live lesson or opened any recording or resource, you receive a full refund.
- If the student has attended a live lesson or opened any content, we refund what you have paid minus a fixed charge of £35. This charge is the same on every plan and covers the tuition and materials made available during those first two weeks. We do not calculate it lesson by lesson.
There is no other cancellation or administration fee. Refunds go back to the original payment method within 14 days of your request.
Example. Amira registers her son on 7 September on the monthly rolling plan at £220. He attends two Maths lessons and opens the Physics notes. On 15 September she emails to cancel.
- Registration: 7 September
- Cancellation received: 15 September (day 9 of 14, so within the window)
- Paid: £220
- Fixed charge for use in the period: £35
- Refund: £185, back to the card by 29 September
- Access: ends on 15 September
If Amira had cancelled on the same day without her son logging in at all, the refund would be the full £220.
Section 7: Cancelling after the first 14 days
How to cancel, on any plan. Email info@edviroacademy.co.uk or WhatsApp +44 7454 178698 at least 24 hours before your next payment date. It is the parent's responsibility to know that date; it is in your confirmation email and your account. We confirm every cancellation in writing. Cancellations that arrive less than 24 hours before a payment date take effect after the following payment.
Monthly rolling plan. Your plan stops at the end of the month you have paid for. No refund is given for the remaining days of that month.
Example. Daniel registered on 3 October at £220 a month (All subjects). His next payment is due 3 November. He WhatsApps us on 1 November, more than 24 hours before, to cancel. No payment is taken on 3 November. Access continues to 2 November and then stops. Nothing is refunded and nothing more is owed.
If Daniel had messaged on the morning of 3 November, the November payment would already have gone through. Access would continue to 2 December and the plan would stop then.
Annual plan, paid upfront. Access continues to the end of the academic year. No refund is given for the unused part.
Instalment plan. The discount is for completing all the instalments. If the plan stops early, whether because you cancel or because a payment fails, you are not charged any further instalments. Instead, what you have already paid is re-counted at the standard monthly price, and access continues until that amount is used up.
Example. Priya chose the instalment plan: 4 payments of £400 for the year (£1,600 instead of £2,200 monthly). The standard monthly price is £220.
- 10 September: first instalment of £400 paid, plan starts
- 6 October: Priya emails to cancel, more than 24 hours before the second instalment on 10 October
- Second, third and fourth instalments: cancelled, never taken
- £400 re-counted at £220 a month: 1 month and 25 days of access
- Access ends: 4 November
- Amount refunded: none
- Amount still owed: none
| Paid so far | Re-counted at £220/month | Access continues for |
|---|---|---|
| £400 (1 instalment) | 1 month 25 days | until about 4 November |
| £800 (2 instalments) | 3 months 19 days | until about 29 December |
| £1,200 (3 instalments) | 5 months 14 days | until about 23 February |
| £1,600 (all 4) | full year | until course end |
If an instalment payment fails, we let you know and retry. If it is still unpaid five days after our reminder, the plan ends and the same re-count applies. You will not be pursued for the unpaid instalment.
Section 8: When we can end your plan
We may suspend or end your plan, and no refund is given for the unused period, if:
- a payment remains unpaid five days after our reminder;
- you or the student breach section 4 (sharing access or Content); or
- the student seriously breaches the Student Code of Conduct, including behaviour that puts any person's safety at risk.
Lesser Code of Conduct breaches are handled under the graduated approach in that document.
Section 9: If something is wrong
If a lesson or resource is not as described or not delivered with reasonable care and skill, tell us at info@edviroacademy.co.uk. Under the Consumer Rights Act 2015 you are entitled to have the problem put right, or to a price reduction or partial refund where it cannot be. Nothing in these Terms limits those rights.
Section 10: Changes to these Terms
We may update these Terms to reflect changes in law, to improve the service, or for operational reasons. We will email you at least 14 days before any change that materially affects you. If you do not accept a material change, you may cancel and receive a pro-rata refund for the unused period.
Section 11: Liability
We are responsible for losses caused by our breach of these Terms, except losses that were unforeseeable, caused by events outside our control, or avoidable had you followed our guidance. Our services are for personal use; we are not liable for business losses. We do not guarantee any particular exam grade. Nothing in these Terms limits our liability for death, personal injury caused by our negligence, or fraud.
Section 12: Data and safeguarding
We handle personal data in accordance with our Privacy Policy. Live lessons are recorded for teaching and safeguarding purposes as set out in our Safeguarding Policy.
Section 13: Disputes
These Terms are governed by English law. You can bring a claim in the courts of England and Wales, or in Scotland or Northern Ireland if you live there. If you are unhappy with how we have handled a complaint, you may also refer it to an alternative dispute resolution provider.
Section 14: Other terms
We may transfer our rights and obligations to another company, and will notify you in writing at least 30 days beforehand; your plan and any prepaid amounts are unaffected. You may not transfer your plan without our written agreement. If a court finds any part of these Terms invalid, the rest continues to apply. If we delay enforcing any term, we can still enforce it later.
Contact info@edviroacademy.co.uk · www.edviroacademy.co.uk